Returns Policy

Vintage items are second hand and are therefore in a pre-used condition.

There will always be a certain degree of wear and tear as they are not new clothes. 

I endeavour to always describe my items in as much detail as possible, including measurements and describing any flaws (eg extra noticeable mark or holes) 

I have a ‘Zoom In’ functionality in which you can inspect the garment up close by clicking on the image. Please do this, especially in relation to any flaws mentioned in the description.

On occasion I may miss a flaw and this is the only instance in which I will offer a refund. Please email me at hello@frankiesaysvintage.com with pictures and a detailed description of the flaw and I can arrange a refund for you. I will cover the return postage costs.

It is your responsibility to know your measurements to ensure that an item will fit you. I do not accept returns for clothes that do not fit or that you decide do not suit you. Please remember returns have an extremely detrimental effect on small businesses. We do not have the resources to financially cope with returns, like fast fashion businesses do.

By purchasing an item from me you are agreeing to the above returns policy.

Thank you so much for your understanding and your support.

Frankie xx